made to order
info
ring sizing
shipping & returns
how to measure
ring sizer or professional measuring:
To make sure you accurately measure, please consider ordering a ring sizer or getting your ring size professional measured at a jewellers. This helps make sure your ring fits comfortable and avoids the risk of your ring needing to be resized.
Opal and softer stoned pieces cannot always be resized. This is due to the durability of the stones needing to go through heat and pressure processes during the adjustment.
resizing:
Occasionally inaccurate measurements can be taken. For this reason we provide a resizing service for between $40 and $100 AUD (depending on metal and size of adjustment). This also covers the cost of sending the ring back to you in one-piece. To make a resize request please fill in the contact form available below or send a direct message to Joy Hindmoor Jewellery instagram.
Please note resizing can be arranged for international orders but delivery, import and customs fees are the responsibility of the receiver.
shipping & returns
Each ring is packaged in a customised foil box with foam insert and polishing cloth, plastic free packaging. Inside each parcel is a care card with how to best look after your jewellery.
All Joy Hindmoor Jewellery pieces are handmade, packed and shipped from our Australia Studio. Free secure, safe & express shipping worldwide for orders over $600 AUD.
australia:
Shipping via Express Australia Post. Expected Delivery Time 1-3 business days from dispatch. Tracking details sent via email when parcel is dispatched. Postage rate is $11 AUD.
international:
Shipping via international Australia Post. Expected Delivery Time 7-10 business days from dispatch. Tracking details sent via email when parcel is dispatched. Postage rate is $28 AUD.
Please note that international orders may be subject to local taxes and duties upon arrival in your country. Shipping fees do not include these additional charges.
care info
return & exchange
If you are not completely satisfied with your purchase you can return the item in its original, unused condition within 28 days of receipt. Returned items must be in original packaging with any enclosed documentation. A full refund will be issued excluding the original delivery charge. Alternatively, exchanges are also available.
No returns accepted for custom orders.
Returns will be customer responsibility until the parcel reaches us. Therefore we recommend sending the parcel using a tracked delivery service.
To make a return request please fill in the contact form below or send an email
joyhindmoor.jewellery@gmail.com
care info
silver:
All silver jewellery is made using 925 Sterling Silver. Use a small amount of soap, water and a soft-bristled toothbrush to clean. Each piece is packaged with a small polishing cloth to return it's shine.
gold plating:
The gold plating service is a thick layer of 2 micron 18ct yellow gold. With time and wear it will naturally wear off. To prolong the gold plating for as long as possible, remove your piece when using hand wash, sanitiser, perfumes, oils and creams, showering and exercising.
Gold replating service offered for $60 AUD. Please complete the contact form below to enquire.
solid gold:
Solid gold commissions can be placed on request. Please enquire using the 'custom order' form on the 'made to order' area of our website.
damages/warranty
contact
form
Joy Hindmoor Jewellery provides a 3 month courtesy fixtures warranty at no extra cost. Resizing not included. Postage not included. Please complete the contact form below to enquire.
contact form
privacy policy
currency converter
Please note AUD prices are accurate for sales. Prices shown on the currency converter
are an estimate only and may vary through payment. Joy Hindmoor Jewellery does not take responsibility for any adjustments in currency conversion.
privacy policy
Joy Hindmoor Jewellery promises to protect the privacy of all website visitors and customers. Therefore your information will not be disclosed with any third parties under any circumstances.
Statistics may be recordered to monitior the number of visitors to this website as well as the number of purchases made for improvement purposes only. This is to help improve the services provided to customers and ultimately provide the most appropriate products. Website statistics are completely anonymous.